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American Airways misplaced baggage containing audio visible tools price over $70,000.
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Common flier Ashkan Aghassi informed Insider he had “by no means skilled something like this”.
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The airline deemed the enterprise misplaced, however its declare for compensation was unresolved.
American Airways misplaced a passenger’s baggage containing audio-visual tools price greater than $70,000 that it wanted for an exhibition.
Ashkan Aghassi, who’s a part of the airline’s frequent flyer program, was touring from Phoenix to Dallas on Might 26. When he landed, he waited for his two Pelican circumstances containing the tools, however they didn’t arrive.
Aghassi informed Insider as quickly as he realized his baggage had been delayed, he filed a declare as a result of “the worth of the Pelican suitcases and their contents have been properly over $100,000,” however he did not. may solely produce receipts price $72,796.
Insider reviewed a replica of the lacking baggage report, flight reservations, and tools receipts.
Two days later, he known as his baggage division and was informed they’d been present in Dallas and could be “rushed to Lengthy Seashore Airport” and delivered to his dwelling. The promised supply by no means got here, Aghassi stated.
“I known as central baggage and contacted an agent who knowledgeable me that the file had been closed for some cause and that the data given to me by the earlier consultant was incorrect – the bags didn’t haven’t been discovered.”
The agent, whose title was shared with Insider, reopened the declare and stated he would observe up with Aghassi.
AA coverage is to attend no less than 30 days from first contact earlier than an investigation can happen. In late June, Aghassi went on to say he was pissed off with the dearth of updates.
On July 5, he obtained an e-mail informing him that the baggage was deemed misplaced. The rep requested Aghassi to ship him the tools receipts to finalize the declare and challenge cost. After that, he heard nothing extra.
Its industrial insurance coverage doesn’t cowl the tools because it was carried as passenger baggage quite than by a cargo operator.
Aghassi concluded: “I spend tens of hundreds of {dollars} with [AA] and their companions yearly. In my greater than 1.5 million miles of air journey, my baggage has been delayed or misplaced a number of instances, however I’ve by no means skilled something like this.”
Insider has reached out to American Airways for remark.
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